Share your opinion with us

Please select the appropriate grade of your satisfaction with the following:

Products and services (current accounts, credit cards, loans, savings, remittances, etc.)

Satisfied    Dissatisfied

ATMs (number and location, are they ease of use, privacy, security, etc.)

Satisfied    Dissatisfied

e-B@nking (variety of services, availability, ease of use, etc.)

Satisfied    Dissatisfied

Customer service (a connection with the operator, the quality of the replies, received treatment , etc.)

Satisfied    Dissatisfied

Complaints resolving (speed, courtesy, and a means of settling / transmit a response, etc.)

Satisfied    Dissatisfied

 

Please provide your name / address of branch where you mostly perform banking transactions

Please rate this branch whether you are satisfied with the following:

Attitude of employees (Kindness, commitment, efficiency, etc.)

Satisfied    Dissatisfied

Staff expertise (knowledge about products and services of the Bank, etc.)

Satisfied    Dissatisfied

Branch appearance (location, availability of space, privacy, etc.)

Satisfied    Dissatisfied

Length of time spent on hold (The number of available counters, the speed of executing transactions, etc.)

Satisfied    Dissatisfied

Periodical notification tools ( statements, SMS notifications, letters…)

Satisfied    Dissatisfied

Give us your total rate of whole cooperation with Bank

Satisfied    Dissatisfied

 

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Anything additional you want to share with us

 
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