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Rukovalac navedenim podacima je banka Eurobank akcionarsko društvo Beograd, Vuka Karadžića 10, 11000 Beograd, Srbija, telefon: 0800 1111 44, u daljem tekstu Eurobank.

Eurobank obrađuje i čuva evidenciju sa Vašim podacima o ličnosti, unetih kroz ovu formu, na zakonit i odgovarajući način. Navedeni podaci se obrađuju uz Vašu saglasnost samo u meri koja je neophodna za svrhu obrade i za vreme koje je potrebno u svakom pojedinačnom slučaju za postupanje Eurobank po Vašem upitu.

Eurobank obrađuje Vaše podatke u svrhu komunikacije i obrade po dostavljenom zahtevu na ovaj način. Podaci koje popunjavate treba da budu tačni i ažurni, u suprotnom Eurobank neće moći da postupi u skladu sa Vašim zahtevom.

Eurobank obrađuje podatke o ličnosti tako da štiti njihov integritet i poverljivosti. Eurobank je preduzela sve odgovarajuće organizacione, tehničke i kadrovske mere da bi osigurala bezbednost podataka. Podaci se bezbedno brišu nakon obrade, osim u slučaju kada zakonski propisi nalažu da Eurobank ima obavezu da ih i dalje čuva.

Vi imate pravo da od Eurobank zahtevate istinito i potpuno obaveštenje o obradi svojih podataka, kao i pravo na opoziv date saglasnosti za obradu podataka.
Da bi ostvarili to pravo možete:

  • Pozvati Εuro Phone +381 11 2023 353 (za pozive sa mobilnog telefona i iz inostranstva) 0800 1111 44 (samo za lokalne pozive u fiksnoj mreži)
  • Poslati pismo Službi za odnose sa klijentima na adresu Vuka Karadžića 10, 11000 Beograd, Srbija.

Takođe, imate pravo da podnesete pisani prigovor na obradu svojih podataka o ličnosti i zahtevati da se Vaši podaci isprave, privremeno ne koriste, ne dostavljaju prenosom ili izbrišu.

Prigovori se mogu dostaviti i u pisanoj formi na adresu:

Služba za odnose sa klijentima, Vuka Karadžića 10, 11000 Beograd, Srbija

Eurobank može od Vas zatražiti da potvrdite svoj identitet kako bi se zahtev mogao pravilno obraditi i realizovati.

Ovim putem ste informisani i upoznati sa obradom gorenavedenih podataka o svojoj ličnosti kao i sa mogućnošću da opozovete ovu saglasnost i klikom na dugme ’POŠALJI’ prosleđujete podatke I dajete dobrovoljni pristanak na obradu koju vrši Eurobank u navedene svrhe.

Note

This application enables you to ask a question, make a suggestion, submit a commendation or complaint about Eurobank a.d. If you are submitting a complaint, hereby we inform you that we shall deliver a reply within 15 days from the date of the complaint to your e-mail (if you registered your e-mail), or by regular post. If, due to the objective reasons, we are unable to reply to you, the above stated deadline may be extended by additional 15 days, of which you shall be informed in writing, with the reasons for the delay being stated, as well as the final deadline for sending you a response. The complaint you submit must contain your accurate data (either CIF or Personal Identification Number – JMBG), as well as the information about the service you are making the complaint about, so that your relationship with Eurobank a.d. may be unequivocally established, as well as the reasons for submitting the complaint. If you are not satisfied with the response or if we do not deliver a written reply within the above stated deadlines (15 days, with possible extension), you may submit a complaint to the National Bank of Serbia.

Statement

Hereby I state that I am informed about the personal data processing in accordance with Article 15 of the Law on Personal Data Protection, by being able to access the General Business Conditions published on Eurobank a.d. website, and that I regard the aforementioned as adequate information on personal data processing. Having been informed as the above, I, of my own free will, AGREE and CONSENT that the Bank may use my personal data, obtained with regards to my person as the banking services user, in the capacity of data controller as per the Law on Personal Data Protection. I am also in agreement and give my consent to the Bank to deliver my personal data (name and surname, date of birth, address, Personal Identification Number – JMBG, number of ID card/ passport, contact telephone number, e-mail) and the nature of my business relationship with the Bank, to the National Bank of Serbia, whereas the Bank shall make sure only data necessary for the resolution of the submitted complaint are delivered. I hereby state that I provide my personal data to the Bank of my own free will, that I am informed as to the purpose the Bank collects them, the manner in which the Bank will use these data, as well as the possibility to recall my consent in which case I accept to bear all legal ramification of such recall. My access to this online application shall represent fully valid consent I give to the Bank in the light of Article 10 Law on Personal Data Protection.

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