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Share your opinion with us

Please select the appropriate grade of your satisfaction with the following:

Products and services (current accounts, credit cards, loans, savings, remittances, etc.)

Satisfied     Dissatisfied 

ATMs (number and location, are they ease of use, privacy, security, etc.)

Satisfied     Dissatisfied 

e-B@nking (variety of services, availability, ease of use, etc.)

Satisfied     Dissatisfied 

Customer service (a connection with the operator, the quality of the replies, received treatment , etc.)

Satisfied     Dissatisfied 

Complaints resolving (speed, courtesy, and a means of settling / transmit a response, etc.)

Satisfied     Dissatisfied 

 

Please provide your name / address of branch where you mostly perform banking transactions

Please rate this branch whether you are satisfied with the following:

Attitude of employees (Kindness, commitment, efficiency, etc.)

Satisfied     Dissatisfied 

Staff expertise (knowledge about products and services of the Bank, etc.)

Satisfied     Dissatisfied 

Branch appearance (location, availability of space, privacy, etc.)

Satisfied     Dissatisfied 

Length of time spent on hold (The number of available counters, the speed of executing transactions, etc.)

Satisfied     Dissatisfied 

Periodical notification tools ( statements, SMS notifications, letters…)

Satisfied     Dissatisfied 

Give us your total rate of whole cooperation with Bank

Satisfied     Dissatisfied 

 

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Anything additional you want to share with us

 
Personal data
First name*
Last name*
Company name
Address*
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